Terms of service

Overview

Welcome to Snuzzleberry! The terms "we", "us" and "our" refer to Snuzzleberry Ltd, trading as Snuzzleberry. Snuzzleberry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Snuzzleberry is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and responsibilities.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you confirm that you have the legal capacity to enter into a contract with us. If you allow a minor to use the Services on a device you own or manage, you are responsible for their use of the Services.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide through our store is correct, current and complete and that you have all rights necessary to provide this information.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account. You may not transfer, sell, assign or license your account to any other person.

Section 2 - Our Products

We have made every reasonable effort to provide an accurate representation of our products and services in our online store. However, colours and product appearance may differ slightly from how they appear on your screen due to the device you use, your screen settings and other technical factors. We cannot guarantee that colours or other visual characteristics displayed on your screen will exactly match the physical product.

Nothing in these Terms affects your statutory rights in relation to products that are faulty, not as described, not of satisfactory quality, not fit for purpose or otherwise fail to meet applicable legal requirements.

Descriptions of products may be updated or changed from time to time. We reserve the right to discontinue products and may limit the quantities of products that we offer to any person, geographic region or jurisdiction where reasonably necessary.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Snuzzleberry Ltd reserves the right to accept or decline your order where we have a legitimate reason to do so, including where a product is unavailable, there is an error in the price or product information, payment cannot be authorised, or we reasonably suspect fraud or misuse.

Your order is not accepted until Snuzzleberry confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it. If you wish to change or cancel an order after placing it, please contact us as soon as possible. We cannot guarantee that changes or cancellation requests can be accommodated once an order has entered processing or dispatch, but this does not affect any statutory cancellation rights you may have.

If we are unable to accept an order, make a material change to an order, or need to cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided when the order was placed. If payment has already been taken for an order that we cancel, we will refund the amount due to you.

Returns, refunds and exchanges are handled in accordance with our Refund Policy and your applicable statutory rights.

Nothing in these Terms limits or excludes any statutory right you may have to cancel, return or reject goods or receive a refund.

You represent that purchases made through our store are for your own personal or household use and not primarily for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions may change from time to time. The price charged for a product or service will be the price shown when your order is placed and will be set out in your order confirmation.

Prices displayed on our website include any applicable UK taxes where required by law. Delivery charges and any applicable international customs duties, import taxes or similar charges will be shown or explained separately where applicable.

Prices offered through our online store may differ from prices offered through other retailers or third parties. We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between the specific terms of a promotion and these Terms, the promotion terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for purchases made through our store. You agree to promptly update your account and other information, including your email address, payment card details and expiry dates, where necessary so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct and complete, that you are authorised to use the relevant payment method and that you will pay all charges properly incurred in connection with your order.

Section 5 - Shipping and Delivery

We aim to process, dispatch and deliver orders within the timescales set out in our Shipping Policy. Delivery times are estimates unless we expressly agree otherwise.

Delays may occasionally occur due to couriers, customs processing, weather conditions, seasonal demand, transport disruption, supplier delays or other circumstances outside our reasonable control. If there is a significant delay affecting your order, we will do our best to keep you informed.

Some orders may be fulfilled in more than one shipment depending on stock availability, warehouse location or supplier fulfilment arrangements. Please see our Shipping Policy for further information about processing times, delivery estimates, shipping charges and multiple shipments.

For orders placed by consumers, responsibility for the goods remains with us until the goods are delivered to you or to a person identified by you to receive them, except where applicable law provides otherwise.

Nothing in this section affects your statutory rights.

Section 6 - Intellectual Property

Our Services, including but not limited to our trademarks, branding, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of such material, are owned by Snuzzleberry Ltd, its affiliates or licensors, as applicable, and are protected by applicable copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written consent, except where permitted by law.

Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting a licence or other right to you under any patent, trademark, copyright or other intellectual property belonging to Snuzzleberry Ltd, Shopify or any third party. Unauthorised use of the Services may infringe applicable intellectual property laws. All rights not expressly granted are reserved.

The Snuzzleberry name, logo, product and service names, designs and slogans are trademarks or other intellectual property of Snuzzleberry Ltd or its licensors, where applicable. You must not use them without prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing through the Services remain the property of their respective owners.

Section 7 - Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we may neither monitor nor control.

We provide access to such third-party tools on the basis on which they are made available to us. To the extent permitted by law, we make no separate warranty or endorsement regarding optional third-party tools.

Your use of optional tools offered through the Services is subject to the terms and policies of the relevant third-party provider. You should ensure that you are familiar with those terms before using such tools.

We may also offer new features, tools and resources through the Services in the future. Unless otherwise stated, these will form part of the Services and will be subject to these Terms of Service.

Section 8 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating all content or information made available through third-party websites.

If you choose to access a third-party website, your use of that website will be subject to the third party's own terms and policies. We are not responsible for products, services or content supplied independently by third parties, except where applicable law provides otherwise.

Please review the relevant third party's policies and practices before entering into a transaction with them. Complaints, claims, concerns or questions regarding products or services supplied directly by a third party should ordinarily be directed to that third party.

Section 9 - Relationship with Shopify

Snuzzleberry is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Snuzzleberry. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Snuzzleberry, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Snuzzleberry.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here. Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve the platform and associated services. Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, including providers located outside the country in which you live, where necessary to provide the Services.

Please review our Privacy Policy for further details about how we, Shopify and our service providers process your personal information.

Section 11 - Feedback

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content relating to the Services (collectively, "Feedback"), you grant us a worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute and display that Feedback for purposes connected with operating, improving and promoting the Services, subject to applicable law.

You represent that you own or have the necessary rights to provide any Feedback you submit, that you have disclosed any compensation or incentives received in connection with that Feedback where required, and that your Feedback complies with these Terms and applicable law.

We may monitor, edit or remove Feedback where we reasonably believe it to be unlawful, threatening, abusive, defamatory, libellous, obscene, misleading, infringing of another person's rights or otherwise in breach of these Terms.

Your Feedback must not violate any right of a third party, including copyright, trademark, privacy or other personal or proprietary rights. It must not contain unlawful, abusive or obscene material, computer viruses or other malware that could affect the operation of the Services.

You must not use a false email address, impersonate another person or otherwise deliberately mislead us or third parties about the origin of Feedback. You are responsible for Feedback you submit and for taking reasonable care over its accuracy.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally, information made available through the Services may contain typographical errors, inaccuracies or omissions relating to matters including product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability.

We reserve the right to correct errors, inaccuracies or omissions and, where legally permitted, to update information or cancel an affected order. If an order is cancelled after payment has been taken, we will refund any amount due to you.

Nothing in this section affects your statutory rights.

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You must not access or use the Services, directly or indirectly: (a) for any unlawful, fraudulent or malicious purpose; (b) in violation of any applicable law, regulation or legal requirement; (c) to infringe our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, threaten, defame, intimidate or unlawfully harm another person; (e) to transmit deliberately false or misleading information; (f) to knowingly send, receive, upload, download, use or re-use material that does not comply with these Terms; (g) to transmit or procure the sending of unsolicited advertising or promotional material, including junk mail, chain letters, spam or similar solicitations; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in conduct that unlawfully restricts or inhibits another person's use or enjoyment of the Services or may cause material harm to Snuzzleberry, Shopify or users of the Services.

In addition, you agree not to: (a) upload or transmit viruses or malicious code intended to affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services except where expressly permitted; (c) unlawfully collect or track the personal information of others; (d) spam, phish, pharm, scrape or otherwise misuse the Services; (e) use any robot, spider, scraping or data extraction tool, automatic device or process, AI tool (including agentic AI), or automated means to access the Services contrary to these Terms; or (f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other technical measures used to regulate access to the Services.

We may suspend, restrict or terminate access to the Services where we reasonably believe these Terms have been materially breached or where necessary to protect the security, integrity or lawful operation of the Services.

Section 14 - Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in accordance with the requirements in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any part of the Services.

14.3 We may limit, including by technical measures, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents must (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that access, use or interactions are from an Agent, including by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

Section 15 - Suspension and Termination

We may suspend or terminate your access to the Services where reasonably necessary, including where you materially breach these Terms, misuse the Services, engage in fraudulent or unlawful activity, create a security or operational risk, or where we are required to do so by law.

Suspension or termination of access to the Services does not affect rights and obligations arising from orders or contracts already accepted, except where applicable law permits otherwise.

Any provisions that by their nature should continue after termination will remain in effect, including provisions relating to intellectual property, Feedback, liability, governing law and rights or obligations that arose before termination.

Section 16 - Warranties and Statutory Rights

We take reasonable care to ensure that information made available through the Services is accurate and up to date. However, general information on the website may occasionally contain errors or become outdated, and we do not guarantee that general informational content will always be complete, current or error-free.

The availability of the Services may occasionally be interrupted for maintenance, technical reasons or circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or limits any warranty, guarantee, condition, statutory right or other legal protection that cannot lawfully be excluded or restricted, including your statutory rights as a consumer.

In particular, nothing in these Terms affects your legal rights in relation to goods that must be as described, of satisfactory quality and fit for any particular purpose made known to us where applicable.

Section 17 - Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any liability or consumer right that cannot lawfully be excluded or restricted.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. A loss is foreseeable if it was an obvious consequence of our breach or if both you and we knew, when the contract was formed, that the loss might occur.

We are not responsible for losses that were not reasonably foreseeable, or for losses caused solely by circumstances outside our reasonable control, except where applicable law provides otherwise.

We supply products through our consumer store for personal and household use. If you use products or Services primarily for commercial or business purposes, we are not responsible, to the extent permitted by law, for business losses such as loss of profits, loss of business, business interruption or loss of business opportunity.

Section 18 - Your Responsibility for Misuse

You are responsible for losses reasonably incurred by us as a direct result of your deliberate unlawful use of the Services or your material breach of these Terms, to the extent permitted by applicable law.

Nothing in this section requires you to compensate us for losses that were caused by us, were not reasonably connected with your breach or misuse, or which applicable law does not permit us to recover from you.

Nothing in this section affects your statutory rights as a consumer.

Section 19 - Severability

If any provision of these Terms of Service is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it lawful, valid and enforceable where possible. If modification is not possible, the relevant provision or part of it shall be treated as removed.

Any such finding will not affect the validity and enforceability of the remaining provisions of these Terms.

Section 20 - Waiver and Entire Agreement

If we do not immediately exercise or enforce a right or remedy available to us under these Terms or applicable law, this does not mean that we have waived that right or remedy.

These Terms of Service, together with any policies or other terms expressly incorporated into them, constitute the agreement between you and us concerning your use of the Services and supersede previous versions of these Terms relating to the same subject matter.

Nothing in this section excludes any representation or right that applicable law does not permit us to exclude.

Section 21 - Assignment

You may not transfer or assign your rights or obligations under these Terms to another person without our prior written consent, except where applicable law gives you the right to do so.

We may transfer our rights and obligations under these Terms to another organisation, for example in connection with a sale, transfer or restructuring of our business, provided that the transfer does not adversely affect your rights under the contract. Where required by law, we will notify you of such a transfer.

Section 22 - Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

If you are a consumer resident in England or Wales, you may bring legal proceedings in the courts of England and Wales. If you live elsewhere in the United Kingdom or another country, you may also have the right under applicable law to bring proceedings in the courts of the place where you live.

Nothing in these Terms affects any mandatory consumer rights or protections available to you under the laws applicable in the country in which you live.

Section 23 - Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We may update or change these Terms of Service from time to time, including where necessary to reflect changes in our Services, business practices, technology or applicable law.

Where a change materially affects your rights or obligations under an existing contract, we will provide any notice required by applicable law and will not rely on a change retrospectively where doing so would unlawfully disadvantage you.

The version of the Terms applicable to an order will normally be the version in force when the relevant contract is formed, except where applicable law requires or permits otherwise.

Section 25 - Contact Information

Questions about these Terms of Service should be sent to us at support@snuzzleberry.co.uk.

Our contact information is:

Snuzzleberry Ltd.
Email: support@snuzzleberry.co.uk
Phone: +44 (0)7742 017479
Registered Office: 82A James Carter Rd, Mildenhall, Suffolk, IP28 7DE

Nothing in these Terms of Service affects your statutory rights.