Terms of service
OVERVIEW
Welcome to Snuzzleberry. These Terms of Service explain the terms on which you may use our website and purchase products from us.
The terms “we”, “us” and “our” refer to Snuzzleberry Ltd., a company registered in England and Wales under company number 16491092. Our registered office address is 82A James Carter Rd, Mildenhall, Suffolk, IP28 7DE.
Snuzzleberry operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide our online services to you.
By visiting, browsing, interacting with, or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our website.
Nothing in these Terms affects your statutory rights under UK consumer law.
SECTION 1 - ACCESS AND ACCOUNT
By using our website or placing an order, you confirm that you are at least 18 years old or that you are using the website with the consent and supervision of a parent or guardian.
You may be asked to provide certain information, such as your email address, billing details, payment information and delivery information. You agree that all information you provide is correct, current and complete.
You are responsible for maintaining the security of your account details and for all activity that takes place under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to describe and display our products accurately. However, colours, product appearance and packaging may vary slightly depending on your device, screen settings, supplier updates or natural product variation.
Product descriptions, prices and availability may change at any time without notice. We reserve the right to discontinue any product or limit quantities where necessary.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the products in your basket. Your order is accepted when we confirm acceptance by email.
We reserve the right to refuse or cancel an order where necessary, including where products are unavailable, pricing or product information is incorrect, payment cannot be processed, or we suspect fraudulent or unauthorised activity.
Please check your order carefully before submitting it. If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that you can make changes or cancellations once we have accepted or processed your order.
Your purchases are subject to our Refund Policy, Returns Policy and Shipping Policy, where applicable.
Products purchased from Snuzzleberry are intended for personal or household use and must not be purchased for commercial resale without our written permission.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price shown at the time you place your order, as confirmed in your order confirmation email.
Unless stated otherwise, we show prices in pounds sterling. Delivery costs and any applicable charges will be shown before checkout.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, postal services, customs processing, supplier delays or events outside our reasonable control.
We remain responsible for your order until it has been delivered to the delivery address you provided, unless you arrange your own delivery method or provide incorrect delivery information.
Please see our Shipping Policy for more information about delivery times, costs and restrictions.
SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS
Your right to return or cancel an order is set out in our Refund Policy and Returns Policy. Nothing in these Terms limits your legal rights under UK consumer law.
Some products may be excluded from return for hygiene, safety or other legal reasons where permitted by law. Any exclusions will be explained in our Refund Policy or product information, where relevant.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product descriptions, designs, layout, photographs and branding, belongs to Snuzzleberry Ltd., our suppliers, licensors or content providers unless otherwise stated.
You may use our website for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, publish, sell or exploit any part of our website or content without our prior written consent.
Snuzzleberry’s name, logo, product names, designs and slogans must not be used without our written permission.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to third-party tools, apps, payment services, delivery services or other features as part of our website. These are provided by third parties and may be subject to their own terms and policies.
We are not responsible for third-party tools or services, and your use of them is at your own risk.
SECTION 9 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, policies or practices of third-party websites.
If you access third-party websites, you do so at your own risk and should review their terms and privacy policies before using them.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Snuzzleberry is powered by Shopify, which enables us to provide our online store. However, any sales and purchases made through our store are made directly between you and Snuzzleberry Ltd.
By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Snuzzleberry, including any injury, damage or loss resulting from products purchased from us.
SECTION 11 - PRIVACY POLICY
Personal information collected through our website is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may also collect and process personal information about your access to and use of our website in order to provide and improve the services. Shopify’s Privacy Policy can be viewed here: https://www.shopify.com/legal/privacy/app-users.
SECTION 12 - FEEDBACK, REVIEWS AND USER CONTENT
If you submit reviews, comments, feedback, suggestions, photos or other content to us, you grant us permission to use, reproduce, publish, display and adapt that content for purposes connected with operating, improving and promoting Snuzzleberry.
You confirm that any content you submit is accurate, lawful, does not infringe anyone else’s rights and does not contain harmful, offensive, misleading or unlawful material.
We may remove or edit user content where we consider it inappropriate, unlawful, misleading or in breach of these Terms.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, delivery times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information or cancel orders where information is inaccurate, including after an order has been submitted.
SECTION 14 - PROHIBITED USES
You may use our website for lawful purposes only. You must not use our website:
- for any unlawful, fraudulent or malicious purpose;
- to infringe our intellectual property rights or the rights of others;
- to harass, abuse, insult, defame, threaten or harm any person;
- to submit false, misleading or inaccurate information;
- to transmit viruses, malware or harmful code;
- to send spam, phishing messages or other unwanted communications;
- to scrape, copy, extract or exploit website content without permission;
- to interfere with the security, operation or availability of our website;
- to impersonate another person or organisation.
We may suspend or terminate your access to our website if we believe you have breached these Terms.
SECTION 15 - AGENTS AND AUTOMATED ACCESS
You must not use bots, scraping tools, automated agents, AI agents or similar systems to access, copy, interact with or extract information from our website without our written permission.
Any permitted automated access must clearly identify itself and comply with our instructions and must not bypass security, access controls, CAPTCHA systems or technical restrictions.
SECTION 16 - TERMINATION
We may suspend or terminate access to our website where we reasonably believe these Terms have been breached or where necessary to protect our website, business, customers or third-party services.
Any sections of these Terms which by their nature should continue after termination will remain in effect.
SECTION 17 - DISCLAIMER OF WARRANTIES
We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always be uninterrupted, error-free or free from harmful components.
Information on our website is provided for general information purposes. We do not guarantee that all information will always be complete, current or error-free.
Nothing in these Terms excludes or limits any rights you have under UK consumer law, including your rights in relation to goods that are faulty, not as described or not fit for purpose.
SECTION 18 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
To the fullest extent permitted by law, we will not be liable for indirect, incidental or consequential losses, loss of profit, loss of business, loss of data or loss of opportunity arising from your use of our website or products.
SECTION 19 - INDEMNIFICATION
You agree to compensate us for any losses, damages, liabilities, costs or expenses we suffer as a result of your breach of these Terms, your misuse of our website or your violation of any law or third-party rights.
SECTION 20 - SEVERABILITY
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be treated as removed to the extent necessary. The remaining parts will continue to apply.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce any right under these Terms, this does not mean we have waived that right.
These Terms, together with any policies referred to on our website, form the entire agreement between you and Snuzzleberry in relation to your use of our website and purchases from us.
SECTION 22 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our written permission.
We may transfer our rights and obligations under these Terms where this does not affect your legal rights.
SECTION 23 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services to you shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings elsewhere in the United Kingdom.
SECTION 24 - CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Where required by law, we will notify you of material changes.
Your continued use of our website after changes are posted means that you accept those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@snuzzleberry.co.uk.
Snuzzleberry Ltd.
Registered in England and Wales
Company number: 16491092
Registered office: Suite 149, Unit A, 82A James Carter Rd, Mildenhall, Suffolk, IP28 7DE
Email: support@snuzzleberry.co.uk
Phone: +44 (0)7742 017479