Shipping policy
We aim to make delivery simple, reliable, and transparent. Please read the information below for details about shipping costs, processing times, and delivery estimates.
1. Shipping Rates
We currently offer the following standard shipping rates:
- UK Shipping: £3.95
- International Shipping: £14.95
- Free UK Delivery: On orders over £50
Shipping costs are calculated automatically at checkout based on your delivery location and order value.
Please note that some international destinations may not be available. If we are unable to fulfil your order to your location, we will contact you and issue a full refund if appropriate.
2. Processing Times
Orders are typically processed within 1–3 working days.
During busy periods, holidays, seasonal launches, or supplier delays, processing times may occasionally be longer.
If there is a significant delay affecting your order, we will contact you as soon as possible.
3. Estimated Delivery Times
- UK Mainland: 2–6 working days after dispatch
- Northern Ireland & Remote UK Areas: 3–7 working days after dispatch
- International Orders: 10–15 working days after dispatch
Delivery times are estimates only and are not guaranteed.
Delays can occasionally occur due to courier issues, customs processing, weather conditions, seasonal demand, transport disruption, or circumstances outside our reasonable control.
4. Multiple Shipments
Some products may be shipped separately depending on stock availability, warehouse location, or supplier fulfilment arrangements.
As a result, your order may arrive in more than one parcel and at different times.
You will not be charged additional delivery fees unless clearly stated during checkout.
5. International Orders, Customs & Import Charges
For international deliveries, customers are responsible for any customs duties, import taxes, handling fees, or local charges applied by their country.
Your local customs authority determines these charges, and we cannot control them.
We recommend checking local import rules before placing an international order.
6. Incorrect Delivery Information
Please ensure your delivery address and contact details are correct when placing your order.
We cannot be responsible for delays, failed deliveries, or losses caused by incorrect or incomplete delivery information supplied at checkout.
If you notice an error after placing your order, please contact us as soon as possible, and we will do our best to help.
7. Lost, Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us, and we will investigate with the courier or supplier.
In some cases, couriers may require a short investigation period before a replacement or refund can be issued.
We will always do our best to help resolve delivery issues fairly and as quickly as possible.
8. Contact Us
If you need any clarification about shipping or delivery, please contact us:
Snuzzleberry Ltd.
Email: support@snuzzleberry.co.uk
Phone: +44 (0)7742 017479
Registered Office: 82A James Carter Rd, Mildenhall, Suffolk, IP28 7DE
This policy does not affect your statutory rights.